Free EMS shipping...forever - Certain restrictions apply

We Accept:

Frequently Asked Questions

Please use this section if you have questions or you've encountered an issue while placing an order.

Categories: General Order Information, Product Information, Payment, Shipping & Delivery, Rewards Program

General

Product

Payment

Shipping & Delivery

Rewards Program


General

What do I need if I'm a first time buyer?

All that is needed is a way to submit a payment to a Bitcoin address (or other accepted altcoin address) that is associated to your order. Generally, this is done with a Bitcoin wallet, which is a collection of Bitcoin addresses and private keys allowing you to perform transactions.

If you don't have a Bitcoin wallet, there are services available that simplify one-time Bitcoin transactions. Please see our Payment Help page for more information.

Do you have a rewards program?

Of course we do – and it rocks! You not only benefit from our low prices and payments via bitcoin, but also receive 10% of every order back as instantly usable store credit. Please see our Rewards Help page for more information.

Is my privacy assured?

All the information you provide is confidential and is not given to any third parties. We ask for certain items of personal information when you order your medications. This information is used for the delivery of goods and for order confirmation messages. This information is also used to contact the you if needed. The information is not used for any spam or promotional messages.

With Bitcoin, there is no credit card number that some malicious actor can collect in order to impersonate you. In fact, it is even possible to send a payment without revealing your identity, just like with real money. You should however take note that some effort can be required to protect your privacy.

Is a prescription (Rx) required?

We understand that access to health care and medical practitioners varies from country to country. For this reason, we currently do not require you to submit a prescription when ordering. That said, we strongly suggest you always consult with a doctor before taking a new medication.

Is there a minimum age for ordering from your site?

We only accept orders from patients who are above 18 years of age.

Having login problems? Lost your password?

There is a password retrieval form accessible via our login page. You must have access to the email account you used when you placed your order and setup your account.

Why is there a countdown to a price change?

Your price is pegged to a spot rate. The price you receive when you land on the site is guaranteed for 30 minutes. When the time has elapsed, prices are recalculated with the new spot rate. Although your price may decrease or increase, the change will most likely be minimal.

Do you store Bitcoins or altcoins on your server?

No, we do not store Bitcoins or any other crypto-currency on our web server. All coins are stored in offline wallets.

Product

What is the difference between a brand name and a generic drug?

Brand and generic drugs are similar in many ways. In both, the active, or medicinal ingredient, is the same. They have exactly the same dosage, intended use, effects, side effects, route of administration, risks, safety, and strength.

Where they differ is in the name, shape, color and price — which is usually much cheaper for the generic when compared to the patented brand version.

Why are generic medications less expensive than brand name drugs?

Many people become concerned because generic drugs are often substantially cheaper than the brand-name versions. In reality, generic drugs are only cheaper because the manufacturers have not had the expenses of developing and marketing a new drug. When a company brings a new drug onto the market, the firm has already spent substantial money on research, development, marketing and promotion of the drug.

Are your products approved by the Food and Drug Administration?

We only supply drugs produced by reputed Indian pharmaceutical companies, which are all approved by the Indian FDA. Indian facilities are also verified by other organizations such the US FDA and German Federal Institute for Risk Assessment so that generics may be exported to the United States and EU.

Payment

How do I pay?

All that is needed is a way to submit a payment to a Bitcoin address (or other accepted altcoin) that is associated to your order. Generally, this is done with a Bitcoin wallet, which is a collection of Bitcoin addresses and private keys allowing you to perform transactions.

If you don't have a Bitcoin wallet, there are services available that simplify one-time Bitcoin transactions. Please see our Payment Help page for more information.

Do you accept cryptocurrencies (altcoins) other than Bitcoin?

Yes we do! Other than accepting Bitcoin, we accept the following altcoins (and we plan to add more):

  • Litecoin
  • Dogecoin
  • Dash (formerly known as Darkcoin)
  • Peercoin

Do you accept payment methods other than Bitcoins or altcoins (e.g. wire transfer, ACH, credit card)?

Not at this time. There are several ways to purchase Bitcoin, including by credit card and debit card with services like Coinbase. Please see our Payment Help page for more information.

Is it safe to pay with Bitcoins or other cryptocurrencies?

Bitcoin transactions are secured by military grade cryptography. Nobody can charge you money or make a payment on your behalf. So long as you take the required steps to protect your wallet, Bitcoin can give you control over your money and a strong level of protection against many types of fraud.

When paying, is my privacy assured?

With Bitcoin and altcoins, there is no credit card number that some malicious actor can collect in order to impersonate you. In fact, it is even possible to send a payment without revealing your identity, just like with real money. You should however take note that some effort can be required to protect your privacy.

All the information you provide is confidential and is not given to any third parties. We ask for certain items of personal information when you order your medications. This information is used for the delivery of goods and for order confirmation messages. This information is also used to contact the you if needed. The information is not used for any spam or promotional messages.

Can I pay from anywhere in the world?

Bitcoins can be transferred to another country, across the globe, in 10 minutes. There is no bank to slow down the process, levy outrageous fees, or freeze the transfer. You can pay your neighbors the same way as you can pay a member of your family in another country.

Can I pay with my mobile phone?

Bitcoin on mobiles allows you to pay with a simple two step scan-and-pay. No need to swipe your card, type a PIN, or sign anything. We provide a bar code at the payment page.

Where can I learn more about using Bitcoin?

You can start here: http://bitcoin.org

Why do I have 30 minutes to pay for my order?

Prices on the website are pegged to a spot rate and when you land on the site are guaranteed for 30 minutes. We lock the prices in your order for an additional 30 minutes once you reach the payment page.

Can I cancel my order after having sent payment?

Once your payment is received, our fulfilling pharmacies receive your order and it begins processing immediately. If it can be stopped before filling, your order can be cancelled, but in most situations, your order cannot be canceled.

Shipping & Delivery

How do you ship orders? Is a signature required? Is the packaging discreet?

So that medications don't end up in the wrong hands, the recipient needs to sign for the package.

All orders are shipped in discreet packaging. Contents of the shipment are not mentioned on the outside package. Your privacy is of utmost importance to us.

What shipping options are available? How long does it take?

We are currently shipping all orders via EMS Speed Post, free of charge, in order to shorten delivery times as much as possible. Note that there are restrictions on certain products and certain countries that cannot be shipped via EMS and will be shipped by Registered Air Mail (See country restrictions).

Shipping times for the two options are:

  • EMS Speed Post with tracking. Delivery takes between 10-15 business days.
  • FREE Registered Air Mail. Delivery takes between 10-25 business days.

What countries do you ship to?

We ship to most countries but it differs depending on the shipping option.

With our FREE Registered Air Mail option, we ship to most countries (see exclusion list below).

We DO NOT ship to the following countries:

Afghanistan

Finland

New Zealand

Bangladesh

India

Pakistan

Canada

Israel

Russian Federation

Denmark

Mexico

Germany

Netherlands

If you choose the EMS Speed Post option, we ONLY ship to:

Australia

Eritrea

Latvia

Senegal

Austria

Estonia

Macau

Singapore

Bahrain

Ethiopia

Malawi

South Africa

Barbados

Fiji

Malaysia

Spain

Belarus

France

Mauritius

Sudan

Bermuda

Georgia

Mongolia

Switzerland

Bhutan

Ghana

Morocco

Taiwan

Botswana

Greece

Namibia

Tanzania

Brunei Darussalam

Hong Kong

Nauru

Thailand

Bulgaria

Hungary

Nepal

Turkey

Cambodia

Iceland

Norway

United Arab Emirates

Canary Islands

Ireland

Oman

Uganda

Cayman Islands

Italy

Phillippines

United Kingdom

China

Japan

Poland

Ukraine

Cuba

Jordan

Portugal

United States

Cyprus

Kenya

Qatar

Vietnam

Egypt

Korea, Republic of

Romania

How much does shipping cost?

The EMS Speed Post option is 0.0000 BTC ($0.00).

The Registered Air Mail option is FREE.

Can I track my order?

Tracking is available when you choose the EMS Speed Post option. We'll keep you updated via email through the process of completing your order and we'll send you a tracking number so you can track its progress to your door. You can look up your tracking number at any time by logging into your profile and viewing your order history.

Do I need to worry about customs duties or taxes?

Medication imported for personal use is usually not held up by customs and is usually not charged with duty or tax.

What if I don't receive my order?

With the EMS Speed Post option, delivery usually takes between 10-15 business days. If your package is sent via FREE Registered Air Mail, delivery takes between 10-25 business days.

In case the order is not received within the delivery time stated, please contact customer support to inform us of the issue. We will investigate the matter with the postal services.

We guarantee the shipment to the following countries / regions:

  • Australia
  • United Kingdom
  • USA

Where are the products shipped from?

The medications we offer are produced by well-known internationally recognized manufacturers such as Cipla and Dr. Reddy's and are shipped by our licensed partners in India and Singapore.

Are your pharmacies allowed to mail prescription medications to me?

Yes. The pharmacies in our network are licensed in their respective jurisdiction to mail orders to individuals throughout the world. Customs officials in most countries employ "enforcement discretion" preferring to use limited resources to crack down on large commercial drug supplies, not prescription-drug shipments for personal consumption (90-day supply with a 90-day refill). There are no restrictions on the number of medications you order from us.

If your prescription order is not received within the delivery time stated or was damaged in shipping, please contact us immediately.

Rewards Program

How does your rewards program work?

When you order with CoinRx.is, you not only benefit from our low prices and payments via Bitcoin / altcoins, but you also receive 10% of every order back as instantly usable Store Credit that never expires.

How much to I earn?

You are assessed a Store Credit in Bitcoin valued at 10% of your order (excluding shipping fees, if applicable). This 10% credit is awarded on any and all orders you place on CoinRx.is, not just your first, no matter the value, and it never epxires.

Note that although you have the ability to pay for your order in altcoins, your credit is always calculated and awarded in Bitcoin.

How and when can I use my Store Credit?

You don't need to do anything to use your Store Credit. If you have Store Credit available, it is automatically applied to your order.

Does my Store Credit expire?

Your Store Credit never expires as long as you have an account at CoinRx.is.

How do I know how much Store Credit I have?

You can get a balance history of all the credits you've been awarded and have used by logging into your account and going to the Store Credit page.

Can I cash out my Store Credit?

Store Credit is a form of virtual currency issued by CoinRx.is. It can only be used towards the purchase of merchandise or services offered for sale at CoinRx.is. Store Credit has no monetary value and is not redeemable for cash, Bitcoin or altcoins. Store Credit can only be used on orders associated with your original account and cannot be transferred to another person or account.

Please note: We do not store Bitcoin or other altcoins on our web server.